Everything in the collections (so apart from t-shirts and unique pieces) is made on order. We do not have items in stock instead we make them especially for you as soon as we receive your order and the items are paid for. That means each item will take some time before we can send it out to you. Depending on how big your order is, it will take one to two weeks before we can ship it.
Credit Card Currency:
LOVE POLO SAS welcomes payments from PayPal Accounts, and reserves the right to process orders only if shipped to the same address the Paypal account is registered with.
Clients can obtain their order(s) status by sending an E-mail to [email protected]
The E-mail must include the first and last name under which the order was placed, the shipping address and the Order Number.
We remind clients once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
Orders are shipped from Love Polo in Italy – Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.
AVAILABLE MERCHANDISE: IMMEDIATE SHIPPING
At the time of shipment of the order, Love Polo send to their customers an e-mail with the tracking number provided by UPS.
Customers can track the status of your shipment on the site www.ups.com. by entering the code provided by UPS when ordering.
If for any reason the customer is not satisfied with your purchase, unused item can be returned for refund or change size within 10 days from date of shipment.
Instructions for Return
To request authorization to return, the customer must send a request to [email protected] within 10 days from date of shipment. In the e-mail address must be specified codes of the items you wish to return and desired compensation: change size or partial/total refund. Upon receipt of a request made, LOVE POLO will send the customer a confirmation by e-mail.
Return will be made through UPS within the time specified by the e-mail confirmation.
you can make the change only for a different size or a different color of the same item, if available. You can not change the item with a different item.
The refund will be visible on the statement of the credit card of the customer after a minimum of 30 days from the date of refund. This timing may vary slightly depending on the banking system of the credit card used.
The return of the item must be received at the offices of Love Polo within 10 days after the authorization to the Customer by the department Returns.
TERMS AND CONDITIONS
The products must not have been worn, washed or altered and must not show any sign of usage.
Each item must be returned with all labels, packaging and accessories (Dustbags, hangers, etc.) eventually received along with the order. All footwear and accessories must be returned along with their original box, which is considered in all respects an integral part of the product itself, and that must not have been damaged and / or altered, nor used as a single outer packaging.
In the event that the customer receives defective goods, or there are errors in shipments by Love Polo , is required to follow the same instructions above. Love Polo reserves the right to request photographic evidence before allowing returns for defective goods and bear the shipping costs for the return of the goods.
Swimwear and intimate apparel (Bikini, briefs, boxers, etc.) should be tried on over underwear. The returns of these items will be refused and returned to the customer if the leaders show signs of use.
All returned merchandise is subject to inspection by Love Polo and must comply with all the parameters listed in the return process. Love Polo reserves the right to establish a charge of 10% of the value of the returned goods in cases where the return does not comply with all terms and conditions required by our policy rendered.
Love Polo reserves the right to refuse unauthorized returns or sent by courier other than UPS. The acceptance of such returns, however, involves a charge equal to 10% of the value of the returned goods.
Clothing and pictures online
Love Polo declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.
Images on Love POlo belong to Love Polo Sas and any unauthorized use of these images without the express written consent of Love Polo is forbidden.
It is possible that Designers make changes during the production phase and/or decide not to produce an item
Love Polo will contact the Client for express approval and either proceed to shipment or cancel the order for a refund.
Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of Love Polo including warehouses and stores.
Once the order is processed by the Orders Department Love Polo reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with Love Polo Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
Terms & Conditions
This notice contains the terms and legal conditions that govern the web site, lovepoloclothing.com
Users of lovepoloclothing.com accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, lovepoloclothing.com reserves the right to ask the Users to refrain from using the lovepoloclothing.com web site.
The access and the use of the web site lovepoloclothing.com are for personal use only.
The visualization of the web site lovepoloclothing.com provides Clients with product information and the possibility to purchase merchandise.
Property – Copyright & Trademark
Love Polo Saas is the owner of the web site lovepoloclothing.com and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site is protected by copyright.
Reproduction, lovepoloclothing.com, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Love Polo sas .
Love Polo Sas does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.
reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed is not possible change the order. Orders placed separately will be shipped separately.
lovepoloclothing.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
It is at the sole discretion of Love Polo sas to reserve the right to decline to process an order and/or offer service to anyone at any time.
Love Polo sas has created and published the web site lovepoloclothing.com with the mission to offer a service exclusively for its own Clients.
The products on sale on the web lovepoloclothing.com are destined to the Final Customer. By “Final Customer”, Love Polo Sas intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at lovepoloclothing.com
Therefore, Love Polo us invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with lovepoloclothing.com not to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, Love Polo sas reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
To place orders at lovepoloclothing.com Clients must:
– Be an individual as defined as a “Final Customer”
– Be 18 years or older.
– Be eligible and competent to enter legally binding contracts.
– Have a valid POP e-mail address.
– Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account
Declination of Responsibility
Love Polo sas publishes information on its web lovepoloclothing.com to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Love Polo sas will execute immediate correction.
also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.
Love Polo sas does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.
Love Polo sas website lovepoloclothing.com is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, Love Polo sas declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
Love Polo sas reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
The lovepoloclothing.com web site, in adhering to american law:
“Entering this web site the User and Love Polo sas agree that the laws and the regulations of the American State will enforce any questions pertinent to the use of the web site. Love POLO does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local law.”
Users are invited to visit this page periodically, for information according to updated laws and regulations.
Love Polo sas specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank and fraud-monitoring team for authentication, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by Happiness US.
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
Love Polo sas has implemented security measures to protect the users and their data entered. Despite their efforts, Love Polo sas cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the lovepoloclothing.com site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.
the confirmation of the existence of personal data relative to the User
the clear communication of the data together with their source
the motives and the finality of their use
The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.
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